1. Observe and protect
Record what's occurring at the property, take reasonable steps to limit further damage, and pull together any relevant history.
2. Evaluate the house and site
Cracks and sticking doors are clues, not diagnoses -- and near Concord, Piedmont red clay means soil moisture, grading, drainage, framing, and foundation type have to be considered together first.
3. Define a written scope
A written Concord scope should cover preparation, protection, materials, access, permits, testing, cleanup, restoration, exclusions, and change-order handling.
4. Compare providers
Compare the logic behind competing Concord proposals, not just the price, and verify credentials on your own.
5. Inspect closeout
Before calling the job finished, confirm testing, cleanup, paperwork, warranty terms, and any upkeep now on the homeowner.